24/7 NETWORK MONITORING
Because your network doesn’t get “paid time off.”
f your network — or even a part of it — goes down, that translates into lost productivity, decreased customer service and satisfaction, and ultimately, reduced profits. That’s why, every day, all day, our AccuLive manages the 24×7 demands of hundreds of networks and IT applications for a wide variety of industries, delivering:
- Significant reduction in downtime
- Immediate management of incidents occurring around the clock
- Increased productivity and job satisfaction for your network and IT support staff
- Increased end-user / customer satisfaction
Our services include lightning-fast issue resolution.
When something — anything — arises that may interrupt your network and service availability, we find the root cause and report and, depending on your needs, resolve the matter before your customers — and often your employees — even know it happened.
Through a highly streamlined and refined system of people, processes, and technology. We detect, classify, and record every service-affecting event that occurs, leveraging our knowledge and experience to respond appropriately. As part of the support process, the 24×7 Service Desk executes notification and rapid restoration activities by triaging with our skilled engineers and external suppliers such as carriers and equipment vendors.
Beyond our state-of-the-art software and technology, AccuLive is staffed — 24×7 — with a team of experienced support professionals. Only AccuTech International provides a level of customization that is tailor-made to meet the needs of your infrastructure, your staff, and your budget.
We only report on what makes sense — whether it’s every incident, or only major alarms. Depending on the selected level of service, our staff can merely report or troubleshoot or escalate — either to our expert staff or yours. We’ll do what works best for your business. And getting started is easy — we’ll walk you through every step of the way.
Break the “vicious cycle” of network failures with our 24×7 AccuLive monitoring and reporting solutions.
Our Daily Safety Check™ includes:
- Automatic check of your backup
- Automatically checks your email systems every morning
- Ensures your disks are in good health
- Checks your antivirus program to ensure it’s using the latest pattern file
- Checks for Hacker attacks
- Checks the Critical Events in your event logs
And to keep you informed, our system will send you a short note every morning to confirm the checks we’ve done and their results.
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