IT outsourcing continues to gain popularity with companies of all sizes. Utilizing the services of experienced third party IT providers allows a business to focus on its core responsibilities. Targeted outsourcing will reduce downtime, increase efficiency, and lower IT related expenses. Businesses are provided with cutting edge technologies while eliminating the need to constantly search for skilled employees.

While outsourcing solutions can prove extremely beneficial for companies looking to lower costs and increase data performance, it is critical to maintain proper management over the process. Merging differing cultures can often prove challenging, and failing to apply outcome-based benchmarks can result in unfulfilled expectations and even a complete project failure.

Successful IT Outsourcing Management

A positive outcome in an IT outsourcing initiative depends primarily on the relationship between the company and the IT provider. A clear definition of responsibilities and ongoing communication are the keys to success in an outsourced project. For the company receiving the service, the time and interest they invest in the process will have a direct bearing on how quickly and effectively the development proceeds.

Perhaps most importantly, selecting IT outsourced providers based solely on cost-related criteria should be avoided. Since the relationship between the business and the vendor is often ongoing and extended, the responsiveness, expertise, and ability to adapt to the needs of the customer should always be the primary focus.

Important IT Outsourcing Considerations

When selecting an IT outsourcing provider and assembling an internal team, it is critical to establish a strong foundational basis that will help promote and accommodate a successful outcome.

* Establish Clear Goals: This is particularly important when defining benchmarks and deadlines. Proposals from the IT services provider usually include approximate completion dates and estimated costs. To the extent possible, it is important to establish tangible measurables relating to completion dates, penalties, progress reporting, and performance indicators.

  • Control Costs: Outsourcing expenses should always reflect the difficulty of the project. The implementation of new hardware elements, applications, or services such as data base migration can often transition into maintenance and administration functions. In these circumstances, the costs charged by the vendor should reflect the reduced level of required services.
  • Assemble a Compatible Team: The onsite team must be invested in achieving a favorable outcome for the project. This includes appointing managers and support personnel that will embrace innovation and are willing to assist the IT consultants and technicians in completing their assigned responsibilities.
  • Provide Training: Ongoing training for both employees and outsourcing personnel will help bridge cultural gaps and facilitate better communication.
  • Review Progress: Timely progress reports help determine the current status of the project relative to the established timeline. This ensures that the resources devoted to the initiative are being utilized efficiently.

With proper planning and frequent communication between team members, businesses can experience the many benefits IT outsourcing can provide.